Boom Swagger Salon Cancellation Policy
Your appointments are very important to the team members of Boom Swagger. It is a time reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Strict & Enforced 3 Strike Cancellation Policy
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24-48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
We enforce a “3 Strike Policy”. After guests have missed 3 appointments without 24 hour notice or completely “no show” we reserve the right to collect credit card information before booking any further services. If services are continuously cancelled or forgotten we will charge cards 100% of missed service price. We reserve the right to collect credit card information before booking any appointments or decline further services.
The cancellation policy allows us the time to inform our standby guests of availability, as well as, keeping our team members schedules full-thus better serving everyone. Boom Swagger Salon policies are presented and carried out in the best quality and tradition for our establishment and future clientele.
As a courtesy, we send out confirmation email and text message reminders 48 hours before and the day of an appointment. Guests opting out of receiving these electronic confirmations will receive a phone call 24 hours before a service. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
We love our children and grandchildren and they are welcome to receive services at Boom Swagger. However, for the comfort and safety of your child and our guests, we cannot accommodate children under the age of 12 in the salon without an appointment.
Thank you for viewing and supporting these policies and feel free to contact us if you have any questions.